A disconnected service is when people who no longer understand the service they are offering manage the organization. They have lost contact with their customers and don't even know what it's like going on their own trips. Disconnected services are associated with low quality, high prices, and poor customer service. It's not hard to spot them because they do things like describe a slice of pizza as a "buffet" or a box of apple juice and Danish pastry as delicious and hearty. They forgot how they would feel if someone did that to them and we know your tours to Red Rock, Grand Canyon, and Hoover Dam means more then that.
One safe bet you can make in Vegas is that Grand-Adventures.com will always be an organization with connected service. We are a people-oriented business; I still guide the tours, hang out with the guests, and understand the value of knowing your likes and dislikes. There will always be good business in good service and we will always be dedicated to that service to you. We also work with like-minded tour guides who share the same passion to show you a great time while exploring the Southwest.
My name is Darryl F. Gariglio, CEO and founder of Grand-Adventures.com, your premier Las Vegas - Grand Canyon tour operator. Please feel free to contact me directly with any comments, concerns, or questions.